Privacy Policy

The Type of Personal Information We Collect

We currently collect and process the following information:

• Personal identifiers, contact details, and other characteristics (such as your name and contact information).
• Guest information, including any government-required contact tracing data, if you stay at or visit one of our Charter properties.

How We Collect and Use Your Personal Information

We collect personal information in the following ways:

• Directly from you when you visit our charter, book through our website, sign up for our mailing list, contact us through social media or our website.
• Indirectly from sources such as booking channels or online travel agents if you book through them, from a lead guest, employer, or third parties (e.g., tour operators), if they provide us with your contact details, or from social media platforms like Google Analytics, which help us analyze website traffic.

We use this information for purposes including:

• Providing accommodation and/or food when you stay at our charter.
• Sending offers and updates to mailing list subscribers (with age-appropriate marketing).
• Responding to your queries and interactions with us.
• Managing relationships and maintaining accurate records.
• Ensuring safety and security, such as using CCTV for health and safety or preventing crime.

We will use your data only for the purpose it was collected, unless we need it for a related reason. If we require it for an unrelated purpose, we will inform you and explain the legal basis.

Sharing Your Personal Information

We may share your personal information with:

• Other companies in the Charter group for administrative purposes.
• Our suppliers for service provision.
• Booking channels or online agents for booking confirmation and payment processing.
• Another business involved in a merger or acquisition.

We process your information based on one of the following lawful grounds:

• Your consent (which you can withdraw at any time).
• A contractual obligation.
• A legal obligation.
• Legitimate interest.

In some cases, we may process special categories of data (e.g., health information) with your explicit consent or if necessary for legal or employment obligations.

How We Store and Retain Your Personal Information

We store your personal data securely in our systems. Your data is retained only as long as necessary for the purposes it was collected, including compliance with legal, accounting, or reporting requirements. For example:

• Guest data is retained for 7 years after your last visit.
• CCTV footage is kept for approximately 30 days.
• Registration data is kept until you delete your account or unsubscribe.

We will ensure that if your data is stored outside the UK, the provider complies with data protection laws or takes appropriate measures to safeguard your information.

Your Rights Under Data Protection Law

Under data protection law, you have the right to:

• Access your personal data.
• Rectify any inaccurate or incomplete data.
• Request the deletion of your data in certain situations.
• Restrict or object to processing of your data.
• Request data portability, allowing you to transfer your data to another organization.

You will not typically be charged for exercising these rights, but we may charge a reasonable fee if the request is excessive. We aim to respond to requests within one month.

If you wish to exercise any of these rights, please contact the Data Protection Manager (DPM) using the contact details below.

How to Contact Us or File a Complaint

For any queries or concerns about how we handle your personal information, please visit Contact Page for contact details. If you are dissatisfied with how your data is processed, you have the right to lodge a complaint with the DPM.

Guest WiFi Privacy Policy

Information Collected:We may collect the information you provide through forms or social login portals, as well as details about your device. In addition to the data you directly provide, we may also collect your IP address, browser type, language, and MAC address. Cookies may be used to identify you once you connect to our network.

Data Storage and Usage: Your data is stored securely on our servers and is used exclusively for your participation in The Charter Crowd. You have the right to request the deletion of your data at any time.